Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair return and refund policy. Please review the details below to understand our process.

1. Eligibility for Returns

You are eligible to request a return under the following conditions:

  • Defective or Damaged Products: If the product is defective, damaged, or not as described.
  • Wrong Item Delivered: If we sent you an incorrect item.
  • Change of Mind: If you simply change your mind, returns are accepted within a specified period from the date of delivery.

2. Timeframe for Returns

  • Standard Returns: You have 15 days from the date of delivery to request a return for most items. (Please note: Some products have a different return window, so refer to the specific product page.)
  • Change of Mind: Returns due to a change of mind must be initiated within 7 days from the delivery date.
  • Damaged or Faulty Products: If your item is faulty or damaged, please contact us within 7 days of receiving the product.

3. How to Request a Return

To initiate a return:

  1. Contact Us: Please email us at primepickenterprises@gmail.com or call us at +91-9266765257 to start your return process.
  2. Provide Order Details: Include your order number, product name, and reason for return. If the item is damaged or faulty, please send clear images as evidence.
  3. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and instructions for sending the item back.

4. Return Shipping

  • Return Shipping Costs: If you are returning an item due to our error (e.g., defective, damaged, or incorrect item), we will cover the return shipping costs.
  • Change of Mind: If you're returning an item due to a change of mind, you will be responsible for the return shipping costs.
  • Packaging: Please ensure the product is returned in its original condition, including all packaging, manuals, and accessories (if applicable).

5. Refund Process

Once we receive the returned item:

  • Inspection: The returned item will be inspected to ensure it meets the eligibility requirements.
  • Refund: If the return is approved, we will process a refund to your original payment method. Refund will be credited to original Payment method with in 7 to 10 working days.
  • Partial Refunds: In some cases, a partial refund may be issued if the item is opened, used, or missing parts.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different product or size, please return the original item for a refund and place a new order.

7. Cancellations

You may cancel your order within 24 hours of placing it, provided it hasn't already been processed or shipped. After this time, cancellations will no longer be possible.

8. Non-Refundable Items

The following items are non-refundable:

  • Clearance or final sale items

9. Contact Information

If you have any questions or need assistance with a return or refund, please contact us at:

  • Email: primepickenterprises@gmail.com
  • Phone: 9266765257

10. Changes to this Policy

We reserve the right to update this Return and Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

Thank you for shopping with us! We value your business and are here to help ensure a seamless shopping experience.